In "Radio", No. 2, 1998, were told about the prefix "Electronic Secretary ". In the proposed article will talk about the program for this device. Phone with caller ID "Gamma" and the prefix "Expert" can also work in conjunction with a computer that program control "Electronic Secretary ".
Hardware-software complex "Electronic Secretary", consisting of phone "Gamma" (or caller ID-top boxes), computer IBM PC and special software, is representative of a new direction in technology of processing of the information received the name "computer telephony". The program "Electronic Secretary" works running operating systems Windows 95 and Windows NT Microsoft.
What are the advantages compared to a traditional telephone with caller ID-new owner phone and computer using the program "Electronic Secretary"? First of all, the advantage of using the program is a transition from "the undivided Kingdom" numbers, which can be accessed only through a narrow the window LCD display for significantly more understandable to the world of words. Now, if you call the subscriber is entered in a notebook or database available for the program, you will see not only his phone number, but the name and even address. Without doubt, such information is absorbed better than just numbers the phone number of your caller.
The program keeps a record of all incoming and outgoing phone calls with information about time, date and duration of each call - You will be able to view these data in the form of a list, where all the data about the call (unlike phones with caller ID) visible at the same time. In addition, if the entry of a subscriber to the this phone number is available available in the program databases, then his name it will also be shown in the list. Computer database for incoming and outgoing calls it does not have a size limitation.
For message processing is not necessary that the computer was always in working condition. The phone stores information about incoming calls in his memory and after turning on the computer will give them to insert into the database program.
Thanks to the program you will be able to store in your computer in the phone book full with all the data and notes relating to your subscriber. Can open notebook software on any letter of the alphabet. Additionally the program will give you the ability to search for data in your directory to a given pattern. After finding the desired subscriber, you can run automatic dialing his phone, and the program will do it (of course, without errors).
Fifty-selected telephone numbers of subscribers, which will be be selected according to the "black" and "white" lists, you can write to the memory phone. Depending on the mode selection means either lists automatic hang up the subscribers included in the black list, or automatic lights out to all subscribers except those included in the white list.
In addition to the notebook, the program allows you to connect your database to the subscribers, having virtually unlimited size, for example, full phone book the city. This can be extremely useful when used in reference and information, and dispatching emergency services. Almost instant information about the caller in this case would eliminate error when making decisions. Additionally, the program automatically documents information about each call to the dispatcher service. Because of this we have the possibility of statistical analysis of applications by various criteria and receiving reports on the operation of the service.
The program also supports such unusual common phones Caller ID, but very useful feature called automatic dialing on the telephone group rooms. This feature makes dialing into a large firm with an office PBX attached to several telephone lines. Typically, most of these lines may be busy to call, you need to make tedious searching through the entire list of telephone numbers of the firm. The program will do it automatically, without your intervention.
Another argument in favor of "Electronic Secretary" is that only with you can fully use the possibilities inherent in telephone Gamma'. When communication with the computer device, thanks the use of a microcontroller with integrated ADC and DAC, provides digital recording and playback of voice messages. Such opportunities in currently are unique and are not implemented other phones with caller ID. Because digitized voice message requires a large amount of memory, the implementation of these functions is only possible when working with the computer. Introduction in the phone memory, sufficient to store speech messages that would lead to an unjustified increase in prices. It should be noted, for recording and playback of messages is not necessarily the presence of computer's sound card and microphone. These operations can be performed by means of the telephone.
One use of the described features may be automatic documentation all telephone conversations. Documentation can be extremely useful when the work of dispatching and emergency services, as well as in some other cases.
Using the program you can turn your phone into an answering machine with enhanced capabilities. Now you can record different messages for different subscribers or groups of subscribers. The choice of the message is program the phone number of the caller. Looking at the list, you selectively playing back the received messages, listen to all messages in a row in the mode quick reference (initial message parts specified duration), or listen to the entire sequence of messages, as in a conventional answering machine.
Feature of the program in the answering machine mode is also remote management action. You can call your "electronic Secretary" and controlling them by using the touchtone signals, to listen for the time your lack of communication or record a new message on the answering machine.
In addition to the usual functions of the answering system "Electronic Secretary" provides functionality to the answerphone and autopopulates. The scope of such possibilities extends from automatic alert staff upcoming meeting and transfer message to a customer on the due date of payment services to alert personnel of industrial enterprises, urban services management of emergencies. The combination of functions recording and playback of speech enables automated conducting sociological surveys on the phone. The function of the auto informant find the use of reference systems of firms providing clients with a reference information about company or organization. The answering machine can function around the clock and does not require the presence of staff.
Additional opportunities are provided by a part of the program planner Affairs and phone calls. The planner will remind you of the need to call to a particular subscriber, etc. - based scheduler can be implemented automatically send voice messages to different subscribers in a specified time.
To ensure documentation of the system "Electronic Secretary" it also allows printing of reports on the results of the work and content databases data (for example, printing the contents of your directory, information on incoming and outgoing calls per day, week, month, minutes of operation Autodialer and autopopulates, etc.).
The program also includes an electronic Handbook on codes intercity and international links with ability to search by name of the municipality or his long-distance code. Now you do not need to search the phone book, to call in another city - it will be always at your fingertips. The solution the inverse problem - define the name of the locality by its code in the account on long-distance telephone calls - also not be too difficult for you.
In order to start using the program, no need to call a specialist. Just install the software on your computer, guided by the accompanying instruction, and connect a cable from the phone and the serial port computer.
Literature
Author: I. Kite, Zelenograd